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Have questions about Prime Levels and our services?
Find answers to common queries below
The $5 fee is a non-refundable charge to confirm the seriousness of your request. It helps us prioritize genuine inquiries, given the high volume of requests we receive daily. This ensures that we can dedicate time and resources to your project efficiently.
We will review your request thoroughly and respond within 2 business days to discuss the next steps.
We take data confidentiality very seriously. Any data or information you share with us is treated with the utmost privacy and is used solely for the purpose of completing your project. We do not share or disclose your data to any third parties under any circumstances.
Yes, we offer limited post-delivery support to ensure your dashboard functions as expected. Additional modifications or enhancements may incur extra fees.
Once your project is completed, we will send the final files to your email. Please ensure your contact details are accurate when submitting your request.
No, we currently do not support online meetings. All communication is handled through email to ensure clear documentation of your project requirements.
If a specific layout is not provided upfront, you will need to accept our final design. We will create a solution that aligns with your project objectives based on our expertise.
Removing the customer data, numbers, and values is our top priority. Yes, we may share the dashboard design on our social media platforms or website, but only after completely anonymizing it. This way, the shared content will include only the general layout and structure, with no client-specific information visible.
No, we do not provide or support VBA Macros for Excel projects. While our services include Excel-based solutions, we focus on using standard Excel functionalities to meet your needs. If you require automation or advanced functionality, we recommend exploring Excel’s built-in features, such as formulas, pivot tables, and conditional formatting.
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