Process Performance & Turnaround Time Analytics

About the Template:

This Power BI template delivers a complete view of application processing performance, combining turnaround-time metrics, business unit analysis, regional distribution, and staff-level productivity so operations leaders can detect bottlenecks, improve SLA adherence, and optimize workload allocation across teams.

Main & Key Features:

1. Consolidated KPIs for application return rate, total volume, average TAT for management and staff, and log-to-pickup duration.
2. Business unit comparison of CCS performance to highlight units with higher return rates or process delays.
3. Monthly TAT performance tracking is split between staff and management, enabling time-based performance monitoring.
4. Trend analysis of %GT count from TAT log to pickup by month to identify process improvements over the year.
5. Action Taken breakdown (Complete, Reject, Sendback) with percentage contribution to overall applications.
6. Flow of passing applications during duty hours to understand peak processing times and staffing needs.
7. Return category rates by on-time and late submissions to assess process reliability.
8. Regional applications distribution for Central, Eastern, Western and other regions to support geographic decision-making.
9. Staff page detailing total closed applications per staff, TAT category tree by status and month, and average TAT per staff to manage individual performance.
10. Interactive slicers by Year, Month, End Date, Unit, Last Action, Type, Region, and Staff Name for flexible drill-down and exploration.

Top Visuals:

1. Dashboard Page – Applications Return Rate (KPI Card)
2. Dashboard Page – Number of Applications # (KPI Card)
3. Dashboard Page – AVG TAT Management (KPI Card)
4. Dashboard Page – AVG TAT Staff (KPI Card)
5. Dashboard Page – From LOG – To Pickup (KPI Card)
6. Dashboard Page – APPLICATION TYPE (Pie Chart)
7. Dashboard Page – BUSINESS UNIT CCS (Bar Chart)
8. Dashboard Page – %GT Count of TAT LOG to PICKUP by date mm format END (Line Chart)
9. Dashboard Page – Monthly TAT Performance (Hours) (Clustered Column Chart)
10. Dashboard Page – Action Taken (Bar Chart)
11. Dashboard Page – Flow of Passing Applications during Duty hours (Log date) (Line Chart)
12. Dashboard Page – Return Category Rate (Column Chart)
13. Dashboard Page – Applications per Regions (Donut Chart)
14. Dashboard Page – Year (Slicer)
15. Dashboard Page – Month (Slicer)
16. Dashboard Page – End Date, Unit, Last Action, Type, Region, Staff Name (Header Slicers)
17. Staff Page – Applications Return Rate (KPI Card)
18. Staff Page – Number of Applications # (KPI Card)
19. Staff Page – AVG TAT Management (KPI Card)
20. Staff Page – AVG TAT Staff (KPI Card)
21. Staff Page – Total Closed Applications Per Staff (Bar Chart)
22. Staff Page – Staff TAT Category tree (Decomposition / Tree Visual)
23. Staff Page – AVG TAT per Staff (Hours) (Bar Chart)
24. Staff Page – Year (Slicer)
25. Staff Page – Month (Slicer)
26. Staff Page – End Date, Unit, Last Action, Type, Region, Staff Name (Header Slicers)

Pages and Navigation:

1. Dashboard
2. Staff